Savino Del Bene pursue an inclusive economic development, combining distinctive elements of its know-how with principles inspired by the enhancement of people, the respect of ethical values, the promotion of local culture and the protection of the environment.

Savino Del Bene delivers its professional services in the international freight forwarding industry according to the fundamental principles of transparency and correct conduct, thus becoming renowned within the market. Intangible values that are gifted to our clients with each shipment we manage for them.

Savino Del Bene Korea is seeking a motivated, compliance and human resources junior candidate with few experience in general organization process framework and control.

SCOPE OF THE ROLE:

To manage internal sales plans and processes related to shipping services; maintaining and developing telephone contacts to create business opportunities on existing or potential customers, preparing offers and quotations, in accordance with the company's strategy and guidelines.

RESPONSIBILITIES:

•  Administration of internal sales plans and campaign implementation processes to support acquisition and conservation programs

•  Analyses the customer's needs and recommends alternative solutions/products or services using knowledge of products/ services and industry

•  Acquires, retains and develops customers to achieve assigned sales targets by calling them regularly to ensure service satisfaction

•  Responds to customer requests, solves problems, presents new solutions, promotes and sells already consolidated products/services

•  Manages the commercial aspect of its customer portfolio (elaborates quotations and spot offers inclusive of ancillary costs; supports being cost effective for customers with traffic consolidating solutions; organizes and manages the commercial archive; inserts offer and confirmed sales)

•  Justifies negative deviations from the agreed average profit margin for shipments of which have been offered

•  Collaborates in the participation in tenders for the acquisition of long-term orders

•  Follows the marketing telephone, web, e-mail and mail to establish and qualify Customers / potential Customers

•  Participates in the negotiation of customs, positioning costs, customs and additional costs with the shipping lines and airlines, with the Procurement and with customs operators

•  Maintains contacts with foreign agents and branches for the negotiation of the prices of ancillary services in origin/destiny 

•  Collaborates with the Operations department in the annual evaluation of suppliers and supports the Pricing Team (Procurement)

COMPETENCIES:

•  Knowledge of the sector and products, techniques and methods of international shipments

•  Knowledge of the terminologies and main contents of Sea, Air, Land services

•  Knowledge of INCOTERMS

•  Knowledge of assertive communication techniques

•  Knowledge of the techniques of selling services in the field of Logistics and Shipping

•  Knowledge of negotiation techniques

•  Knowledge of data collection techniques and market analysis for Client profiling

•  Knowledge of pricing definition techniques and marginality management

•  Ability to use CRM, quotation systems, sales management and track & trace systems

•  Ability to calculate freight costs

•  Dashboard analytics capabilities

SOFT SKILLS: 

•  Customer oriented 

•  Results orientated

•  Listening & Communication skills 

•  Involvement

•  Analytic skills 

•  Negotiation skills

•  Problem-solving

•  Teamwork skills

TYPICAL WORK SITUATION:

In the office or in Smartworking; use of PC, phone and smartphone; full-time or part-time hours; telephone meetings with Customers; internal alignments with Sales, Operations and Product

TOOLS TO BE USED / needed qualifications:

•  Microsoft Office package, Excel in particular

•  Sales and Marketing channels

•  Quotation systems 

•  Sales management (SAP, etc.)

•  Social channels

•  CRM

•  Driver’s license 

REPORTING LINES & collaboration parties:

•  Hierarchically reports to the Sales Team Leader, Sales Manager, Branch Manager, Head of Overseas Pricing & Procurement

•  Collaborates with Sales, Operations, Pricing & Procurement, Airfreight/Oceanfreight Product, Customs & Tax Services, Handling, Distribution

•  Externally it relates to customers and suppliers

VERTICAL ROLE DEVELOPMENT:

Possible vertical development as Sales Executive, Business Development Manager, etc

HORIZONTAL ROLE DEVELOPMENT:

Possible horizontal development as Customer Service, Operations & Customer Service Specialist for Special Products (Food & Perishables, Life Sciences & Healthcare, Dangerous Goods), Trade Lane Procurement, Pricing & Market Specialist