Job Description : Client Advisor

Location : Seoul, South Korea

Position Type : Full Time

Sector : Sales

MISSON

Responsible to work as part of the sales team to create, stimulate and maximize sales opportunities,

through intense sales activities in order to achieve store sales and profit targets as well as provide

excellent service to customers.

MAIN ACCOUNTABILITES

✓ Handle all clients; prospects entering the store for whatever reason (browsing, purchase, aftersales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.

✓ Handle sales process as per delivery standards (from Welcome to Packing) ensuring the right application of selling techniques to deliver an unique shopping experience.

✓ Contribute to the store and service KPIs achievement.

✓ Enrich CRM data base with clients granting Key CRM relevant data collection.

✓ Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex.

follow up on watch maintenance).

✓ Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).

✓ Ensure that all front area of the shop are clean and products are displayed as per VM

guidelines.

✓ Perform all After Sales service front office activities directly related to final customers (talking

in charge items to repaired product. etc.) and assuring that the customer satisfaction is

constantly pursued and restored.

✓ Participate to online, in class and technical trainings in order to develop their knowledge on

different topics (collections, selling techniques, brand and inspiration stories, security,

systems…).

REQUIREMENT

• At least 3 years of sales experiences in luxury brands.

• Professional and well-rounded character, positive attitude, presentable, team player.

• Speaking Korean / Chinese PLUS

BVLGARI Korea is looking to appoint an Italian Client Advisor position to provide a high-quality service. Please find the attached files. If you have questions, please contact Woo, Lucy.